Return Eligibility

We gladly assist customers when an issue arises with their order. To qualify for a return or exchange, your request must meet the following conditions:

• Contact us within 7 days of receiving your order.
• Provide your order number or proof of purchase.
• Include clear photos showing the issue.
• Return requests must be approved by our support team before any item is sent back.

Custom Championship Belts

Since custom belts are manufactured specifically for each customer, they are generally non-returnable and non-refundable unless:

• The product arrives damaged.
• The wrong item was delivered.
• There is a manufacturing defect.
• The completed belt does not match the approved design due to an error on our part.

Custom orders cannot be returned because of changes of mind after production has started.

Standard Products

For non-custom products, returns may be accepted if:

• The item is unused.
• It is returned in its original packaging.
• The return request is made within the specified return period.
• The product is in resalable condition.

Once received and inspected, we’ll notify you whether your return has been approved.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item:

1. Contact us immediately.
2. Include your order number.
3. Send clear photos of:
   • The product
   • The packaging
   • The shipping label (if applicable)

Our team will investigate the issue and provide a replacement, repair, or refund where appropriate.

Exchanges

Eligible products may be exchanged if:

• A manufacturing defect is confirmed.
• An incorrect product was shipped.
• The replacement item is available.

Customized products are only eligible for exchange when the issue is caused by TitanCraft Belts.

Order Cancellations

Orders may be cancelled before production begins.

For custom orders, once artwork has been approved and production has started, cancellation requests may no longer be accepted.

If your order has already been shipped, it cannot be cancelled.

Refund Process

If your refund request is approved:

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your payment provider.
• You’ll receive a confirmation email once the refund has been processed.

Shipping charges are generally non-refundable unless the return is due to our error.

Return Shipping

If the return is due to:

Our Error

• Wrong item shipped
• Manufacturing defect
• Shipping damage

We will provide instructions and, where applicable, cover the return shipping costs.

Customer Request

If the return is approved for reasons unrelated to product defects, the customer is responsible for return shipping costs.

Items That Cannot Be Returned

The following items are not eligible for return:

• Custom or personalized championship belts
• Products damaged through misuse
• Products modified after delivery
• Clearance or final-sale items
• Gift cards (if applicable)

How to Request a Return

To request a return, please contact our support team with:

• Your Order Number
• Full Name
• Email Address
• Reason for Return
• Photos of the Product (if applicable)

We’ll review your request and provide the next steps.

Need Assistance?

If you have any questions about your order or our return policy, our customer support team is here to help.

Email: support@titancraftbelts.com

Website: www.titancraftbelts.com